Privacy policy
1. Data Controller
In accordance with Regulation (EU) 2016/679, the General Data Protection Regulation (GDPR), and Spanish Organic Law 3/2018 on Personal Data Protection and Guarantee of Digital Rights (LOPDGDD), users are hereby informed of the following details:
Data Controller: GAMONGOA S.L.
Tax ID (NIF): B21753017
Registered address: San Marko Gunea 010 00, 20100 Errenteria, Gipuzkoa, Spain
Email: info@gamongoahotela.com
Website: gamongoahotela.com
GAMONGOA S.L. is responsible for processing the personal data provided by users through this website.
2. Personal data we process
Through the website, we may collect personal data voluntarily provided by users through the available forms.
In particular, the contact form may request the following information:
- Name.
- Email address.
- Telephone number.
- Information voluntarily provided by the user in the message field.
During browsing, certain technical data necessary for the operation and security of the website may also be processed, in accordance with the information provided in the Cookie Policy.
3. Purpose of processing
Personal data provided through the contact form will be used for the following purposes:
Responding to enquiries and requests for information. Managing and responding to communications from users regarding Gamongoa, its rooms, services, availability, facilities or any other matter related to the accommodation.
Managing booking-related requests. When an enquiry relates to a potential stay or booking, the data may be used to respond to the request and provide the necessary information.
Maintaining necessary communications with the user. We may use the contact details provided to respond to the enquiry and carry out communications directly related to it.
The data provided will not be used to send commercial or advertising communications unless the user’s specific consent has been requested and obtained, where applicable.
4. Legal basis for processing
The legal basis will depend on the nature of the communication.
As a general rule, the processing of data submitted through the contact form is based on managing the request made by the user and, where applicable, taking pre-contractual measures requested by the user.
Where specific processing requires consent, this will be requested expressly and separately.
Spanish legislation allows data protection information to be provided in layers, with basic information being provided at the time the data is collected and easy access being provided to the complete information.
5. Data retention
Personal data will be retained for as long as necessary to respond to and manage the enquiry or request for which it was provided.
Where the data relates to a contractual relationship or booking, it may subsequently be retained for the periods necessary to comply with applicable legal obligations and address any potential liabilities.
Once these periods have expired, the data will be deleted or blocked in accordance with applicable legislation.
6. Recipients of the data
As a general rule, personal data provided to GAMONGOA S.L. will not be disclosed to third parties unless there is a legal obligation to do so or it is necessary to provide a service requested by the user.
Providers acting as data processors may be involved in the operation of the website and associated services, including web hosting providers, technology maintenance providers, email providers or other services necessary for the operation of the website.
These providers may only process the data in accordance with the instructions of GAMONGOA S.L. and within the scope of their respective services.
7. Users’ rights
Users may exercise the rights recognised under data protection legislation and, where applicable, request:
Access: to know what personal data we process.
Rectification: to request the correction of inaccurate or incomplete data.
Erasure: to request the deletion of their data where the legally established requirements are met.
Objection: to object to certain types of processing.
Restriction of processing: to request that the processing of their data be restricted in the circumstances provided for by law.
Data portability: to receive their personal data in a structured format or request its transmission to another data controller where applicable.
The LOPDGDD and GDPR recognise these rights for individuals whose personal data is processed.
To exercise these rights, users may contact:
GAMONGOA S.L.
San Marko Gunea 010 00
20100 Errenteria, Gipuzkoa, Spain
Or by email:
The request must make it possible to identify the data subject and specify the right they wish to exercise.
Furthermore, if users believe that the processing of their personal data does not comply with current legislation, they may lodge a complaint with the Spanish Data Protection Agency (AEPD).
8. Data security
GAMONGOA S.L. will implement appropriate technical and organisational measures to protect personal data against loss, alteration, unauthorised access, disclosure or processing, taking into account the nature of the data processed and the risks associated with the processing.
9. Links to third-party websites
This website may contain links to external websites or services.
GAMONGOA S.L. is not responsible for the privacy policies or data processing carried out by such third parties. We therefore recommend reviewing their respective privacy policies before providing them with personal information.
10. Changes to the Privacy Policy
GAMONGOA S.L. may update this Privacy Policy whenever necessary due to legislative or technical changes or changes to the services offered through the website.
If significant changes are made, the updated version will be published on this website.
Last updated: September 2026.
